You can call us right now and get help:
Hair & Cosmetics: +383 44 355 063
Nails & Eyelashes: +383 49 614 002
Support: +383 49 355 063
Frequently Asked Questions
Yes, we strive to ensure that the product you receive matches the images displayed on our website. We take high-quality photos to accurately represent our products. However, slight variations in color may occur due to lighting, screen settings, or natural differences in materials. Rest assured, we guarantee the quality and design of each item we sell. If you have any concerns, feel free to contact our support team.
After completing your purchase, a sales receipt will be sent to the email address you provided during checkout. You can also view your sales receipt by logging into your account on our website. Once logged in, navigate to the "Order History" or "My Orders" section, where you will find all past orders along with their corresponding receipts. If you need further assistance, our customer support team is here to help!
To return an item, please follow these steps:
Contact Us: Reach out to our customer service team within [number of days] days of receiving your order. You can contact us via email at [support email] or through our website's contact form. Provide your order number and the reason for the return.
Prepare the Item: Ensure the product is in its original condition, with all tags, packaging, and accessories included. We only accept returns for items that have not been worn, washed, or altered.
Ship the Item: Once your return is approved, we will provide instructions on how to ship the item back to us. Please use a reliable shipping method, and retain your tracking information for reference.
Refund/Exchange: After we receive and inspect the returned item, we will process your refund or exchange. Refunds typically take 10 days to reflect in your account, depending on your payment method.
For full details, please refer to our Return Policy page or contact our support team for assistance.
We strive to keep our inventory updated and restock popular items as quickly as possible. However, restocking may depend on the availability of the product from our suppliers. If an item you’re interested in is out of stock, we recommend signing up for our restock notifications. Simply click the "Notify Me" button on the product page, and you'll receive an email as soon as the item becomes available again.
For further inquiries about restocking specific items, feel free to reach out to our customer service team!
We currently ship orders to a wide range of locations, both domestically and internationally. During checkout, you will be prompted to enter your shipping address, and available shipping options will be displayed based on your location.
Please note that shipping availability and delivery times may vary depending on your country or region. If you're unsure whether we ship to your location or need more information on shipping fees and times, please refer to our Shipping Policy or contact our customer support team for assistance.