Questions & Answers
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CONTACT INFORMATION
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Shopping Information
1. How can I place an order on Aurona-ks.com?
Placing an order is simple! Browse our catalog, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout and follow the instructions to complete your purchase.
3. Do you offer international shipping?
Yes, we offer worldwide shipping. Shipping fees and delivery times vary depending on your location. You can find more details on our Shipping Policy page or during checkout.
5. How can I track my order?
Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order directly on our website or via the shipping provider's site.
2. What payment methods do you accept?
We accept a variety of payment methods, including major credit/debit cards, PayPal, and bank transfers. You can choose the option that suits you best during the checkout process.
4. What is your return policy?
We have a hassle-free return policy. If you're not completely satisfied with your purchase, you can return the product within [number] days of receipt for a refund or exchange. Please ensure the item is in its original condition and packaging. Visit our Return Policy page for more details.
6. How long will it take to receive my order?
Delivery times vary based on your location and the shipping method chosen. Typically, orders within [country/region] take 3 business days, while international orders may take 30 business days.
Orders and Returns
1. How can I place an order on Aurona-ks.com?
To place an order, browse our product selection, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete the purchase.
3. How do I check the status of my order?
Once your order is placed, you will receive an email confirmation. You can track the status of your order by logging into your account on Aurona-ks.com or by using the tracking link sent in your shipping confirmation email.
5. What is your return policy?
We offer a 15-day return policy for all products. Items must be returned in their original condition and packaging. Please note that some products may be non-returnable based on their nature (e.g., personalized or custom items). Check our Return Policy page for full details.
2. Can I change or cancel my order after it's been placed?
Yes, you can change or cancel your order before it is processed. Please contact our customer service team as soon as possible. Once your order has been processed or shipped, we may not be able to modify it, but we can assist you with returns if needed.
4. What should I do if I receive the wrong product?
If you receive an incorrect item, please contact our customer support team immediately. We will arrange for a return and send the correct product at no additional cost.
6. How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send the item back.